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Showing posts from October, 2015

The Quantified Doctor-Patient Relationship

In a previous post we explored the doctor-patient relationship, which according to many is an important factor influencing the health care trifecta of quality, outcomes and cost. So far the doctor-patient relationship escaped rigorous quantification, because “relationship” is largely a nostalgic quantity, and because “communications” was deemed to be a reasonable substitute. There are various tools and instruments for subjective measurement of communications with one’s doctor, with the most common being the ubiquitous patient experience survey. However, if we accept a broader definition of the doctor-patient relationship, such as the 6C’s proposed by Dr. Emanuel , a more objective measurement of the relationship seems not only possible, but desirable even for those who may be questioning the value and purpose of quantification in general, and obsessive measurement in particular, present company included. Let’s take the 6C’s from the top, leaving out communications and compassion, whi